20-24 Shaftesbury Avenue
London W1D 7DH
0871 902 5755
Tickets can only be purchased through the London Film Festival website, in person at BFI Southbank or by calling 020 7928 3232. No tickets are available directly from the venue.
Advance booking is always a good idea so that our staff can readily provide assistance if required.
Customers with limited mobility
All areas of the building are accessible to wheelchair users. There is a lift on the ground floor that takes you to the first floor. From the first floor there is another lift to take you to the second, third and fourth floors for access to the screens and Members’ Bar.
All screens are accessible by wheelchair and have wheelchair spaces. We will be pleased to reserve wheelchair spaces or seats in any particular part of the auditorium if this is helpful. Please contact us in advance.
There are wheelchair-accessible adapted toilets on each floor. There is an alarm cord inside should you need to summon a member of staff.
Customers with visual impairments
Guide dogs are welcome. If you wish to take your dog into a performance, please let us know when booking so that we can arrange an aisle seat. Our staff will be happy to provide drinking water for your dog.
Customers with impaired hearing
Induction loop systems are fitted in all auditoria. To access the system, you will need to turn your hearing aid to the T position.Certain performances carry subtitles, and these are clearly indicated in the programme.