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Booking FAQ

When is the 57th BFI London Film Festival?

The 57th BFI London Film Festival, in partnership with American Express®, runs 9-20 October 2013. Browse the programme online at bfi.org.uk/lff.

You can also read full details in our brochure which is available in printed and digital editions. The digital edition is available to read online or you can download a pdf to print at home.

Printed brochures have been mailed to BFI Patrons, Champions, Members and Supporters as well as selected BFI customers and partners. Additional copies are available for collection from BFI Southbank and selected partner cinemas across London.

How can I sign up for BFI London Film Festival emails?

You’ll need an online account with us to sign up to receive email updates. You can sign up to them when you create an account at bfi.org.uk/myaccount.

If you already have an online account with us, log in with your email (username) and password. Once you’ve logged in, select the My details tab in My account and you’ll see a list of BFI communications that you can sign up to receive.

When can I book tickets to the Festival?

Wed 11 Sep – Champion priority booking opens by telephone and online at 11:30 AM
Thu 12 Sep – Member priority booking opens by post, in person, by telephone and online at 9:30 AM
Fri 20 Sep – Public booking opens by telephone, online and in person at 12:00 PM

Enjoy a world of benefits with BFI Cinema Membership. Read more at bfi.org.uk/join

BFI Supporters are not eligible for priority booking. To upgrade to become a BFI Member or Champion, please call the Box Office on 020 7928 3232 (11:30 AM-8:30 PM). We recommend that you do this before 11 September as phone lines will be extremely busy from that date.

How do I become a BFI Member?

Join today at bfi.org.uk/join.

Please note that priority booking does not guarantee that you’ll get all the tickets that you want and Membership is not transferrable or refundable.

My Membership has lapsed, how do I renew to get priority booking?

If your Membership has lapsed and you’d like to take advantage of Festival priority booking, we recommend that you become a BFI Member again at bfi.org.uk/join. You will be prompted to log in with your email (username) and password so please try to use the same details as previously to avoid creating a duplicate on the system. If you have any issues logging in, please email box.office@bfi.org.uk.

Please note that once you’ve completed this transaction, you will need to log in again to book tickets at bfi.org.uk/lff.

Do Champion Members enjoy extra priority booking?

A limited number of tickets to every event and screening are set-aside especially for BFI Champions whose priority booking opens 24 hours ahead of BFI Members. Booking is by telephone and online from 11:30 AM on 11 September. Call the Ticket Office on 020 7928 3232 or login at bfi.org.uk/lff.

Become a BFI Champion for £255. Members can upgrade by calling 020 7928 3232 (9:30 AM-8:30 PM) before 11 September.

I am a BFI Supporter, when can I book tickets?

BFI Supporters are not eligible for priority or ballot booking but can book by all methods when public booking opens on 20 September. To take advantage of priority booking, upgrade to become a BFI Member or Champion, by calling 020 7928 3232 (11:30 AM-8:30 PM) before 11 September.

How do I book tickets to the Festival?

Members priority booking opens at the same time by all methods – online, post, telephone and in person. A limited number of tickets are set-aside for Champions to book by telephone or online 24 hours ahead. Public booking opens online, by telephone and in person.

For the best chance of getting the tickets you want, we recommend that you book online as soon as your booking opens. If you have not booked with us recently, we recommend that you check your log in before 11 September. If you have any log in issues, please email box.office@bfi.org.uk.

Opening and Closing Night Galas were subject to a ballot that closed at 20:30 on Sunday 15 September. All entrants will be contacted by 18:30 on Friday 20 September.

Festival tickets are very popular so please expect waiting time when booking. Thank you for your patience.

Online: bfi.org.uk/lff
Select My Account on the toolbar and log in with your email (username) and password. Champions and Members should always log in before starting to book in order to access online booking privileges including priority booking and booking fee exemptions. Please note that until you’re logged in, you’ll only be able to view the public booking dates.

Telephone: 020 7928 3232 (09:30 AM-8:30 PM*)
* Phone lines will open from this earlier time of 9:30 AM from 11 September until the end of the Festival except on 20 September when they will open at 12:00 PM.

In person: Ticket counter at BFI Southbank (11:00 AM-8:30 PM daily**)
** In person booking will open at the earlier time of 9:30 AM on 12 September and at the later time of 12:00 PM on 20 September.

Post: Members can return completed booking forms to Box Office, BFI Southbank, Belvedere Road, London SE1 8XT. You are also welcome to drop them in the post boxes around BFI Southbank. Download a booking form.

Can I book tickets to the BFI London Film Festival and BFI Southbank at the same time?

It is not possible to book tickets to both these programmes in the same transaction. The Festival has a separate website to ensure we can manage the increased volume of bookers. The system will recognise your online account at both sites, but please make sure that you log in to My Account at the relevant homepage to access the tickets you want. For Festival tickets, log in at bfi.org.uk/lff and for BFI Southbank tickets, log in at bfi.org.uk/whatson.

How do I book tickets to the Opening and Closing night Galas?

Opening and Closing Night Galas were subject to a ballot that closed at 20:30 on Sunday 15 September. All entrants will be contacted by 18:30 on Friday 20 September.

How will I find out if I’ve been successful in the ticket ballot?

If you apply to the ballot online before 20:30 on 15 September, we’ll email you with the result by 23 September. If you’ve been successful you’ll be asked to contact the Ticket Office on 020 7928 3232 (9:30 AM-8:30 PM*) to confirm your booking and to pay for tickets. Any tickets unclaimed by the date specified in the email will be released for sale.

If you apply by post, you’ll automatically be charged and sent the ticket(s) if you’re successful.

When will I get my tickets?

We will mail out tickets on bookings made up to ten days before the performance.

If you selected the mail out option when you booked tickets during the priority booking period, they’ll be mailed out to you by 23 September. If you have not received them by 1 October, please call the Box Office on 020 7928 3232 (09:30-20:30).

Will I get all the tickets I want?

Priority booking offers the best chance of getting Festival tickets but we do not guarantee that you’ll get all the tickets you want. We recommend that you book online as we can handle a very high volume of bookings at the same time by this method. Festival tickets are very popular and we expect that many screenings and events will sell out before we open for public booking.

If you miss out on tickets to a sold out event then please look out for our Late Ticket release on 3 October or chance the standby queue from 30 minutes before each screening at the Box Office at each venue.

Will there be any more tickets released?

Champions and Members are at the front of the queue and have the best chance of getting tickets. Many events and screenings will sell-out before public booking opens.

A limited number of tickets are reserved for the principal partner of the Festival, American Express®, and these will be released for sale to American Express cardmembers on 17 September so do look out for their promotions.

Tickets that are returned to us will be made available for sale as Last Minute Tickets on Thursday 3 October so do check the website on that date.

Alternatively, you can try your luck in the returns queue 30 minutes before each screening at the Box Office at each venue.

Will you let us know about new additions to the programme?

Whenever possible, we will email Members and Champions before the public to let them know first about a new addition to the programme. We also send updates to our Festival email list – please sign up to receive these at bfi.org.uk/myaccount.

How can I pay for Festival tickets?

You can pay for your tickets by debit or credit card. We accept American Express, Switch, Maestro, Visa and Mastercard. You can pay by cash in person at the Ticket Office. Sorry but we cannot accept cheque payments.

How much are Festival tickets?

See ticket prices for information.

Are there any tickets discounts?

Concession tickets are available for weekday matinee screenings prior to 5:00 PM. These are available to Seniors, Students, unwaged and disabled visitors on proof of valid ID. Child tickets are also available for under 16s to all screenings.

Champions and Members pay the same price for tickets as all other visitors. The Champion and Member ticket discount of £1.50 on BFI Southbank and BFI IMAX does not apply to Festival tickets. See ticket prices for more information.

Will I be charged a booking fee?

Booking fees apply to Festival tickets bought online or by telephone and will be charged at £1 per ticket to a maximum of £3 per transaction.

BFI Champions and Members are exempt from booking fees. Please ensure that you are logged in when you book online to avoid these charges.

I have just joined as a Champion or Member, when can I take advantage of benefits?

You can start priority booking and apply to the ballot straight away online or by telephone.

To book online, you’ll need an online account and if you provided an email address when you joined then this will have automatically been created for you. You can log in by entering the same email address as your username. If your email address is not recognised, then please email box.office@bfi.org.uk who will email you a new one as soon as they can. If you do not know your password, please follow the instructions on screen to request a password be emailed to you. You will be prompted to change to a more memorable password the first time you log in. Please follow the online booking instructions above.

To book by telephone, please quote your Membership number (or Customer number). If you don’t know it, please quote your postcode so that staff can find your record on our database.

You can access your other Membership benefits at the Members’ website at bfi.org.uk/members Log in with your Membership number (or Customer number). This can be found on your Membership card and on your online account which you can log in to at bfi.org.uk/myaccount.

You will need to show a valid Membership card to take advantage of discounts and other benefits at BFI Southbank and BFI IMAX. If you have just joined and are waiting to receive your card by post, you are welcome to request a temporary card at the Ticket Office at BFI Southbank (11:00 PM-8:30 PM).

I am a Member but I cannot access priority booking when I log in – what do I do?

Always login with your email (username) and password at bfi.org.uk/lff before you start booking to ensure you access your benefits. Once you’re logged in, you should see Member or Champion displayed on the top right hand corner if the system has recognised your Membership.

If you log in and your Membership level is not displayed it is possible that we have a duplicate record in your name. Please call the Box Office on 020 7928 3232 or email box.office@bfi.org.uk to request that this be fixed.

How do I get a password reminder?

If you have forgotten your password, please follow the links to request an automated reset at bfi.org.uk/myaccount. You will receive an interim password at the email you have registered as your username on your account. When you log in with this interim password, you will be prompted to create a more memorable password. Please note that passwords must contain at least five characters, one digit and one lower and upper case letter. The system will not let you use the last three passwords.

How do I know my username for log in?

Your username is the email address used to create your online account when you joined online. If you joined by telephone or in person and provided an email address then an online account will have been created automatically for you. If your email address is not recognised when you log in then your username will need to be reset. Please contact the Box Office on 020 7928 3232 or email box.office@bfi.org.uk.

I’m having browser issues when booking online – what shall I do?

You may experience display issues in some browsers and you may be prompted to upgrade your browser. Please upgrade to the highest version of your browser. Tests have shown that the latest versions of Chrome and Firefox work well and if you’re using Internet Explorer you will need to upgrade to Version 9 or above. Sorry for any inconvenience.

I’m having difficulty selecting tickets on the seating plan online – what shall I do?

This is most likely due to a browser issue so you may need to upgrade to the latest version of your browser (see above). Alternatively, please select the Best Seats Available tab and the system will allocate seats to your booking. Sorry for any inconvenience.

Can I return my Festival tickets?

We do not offer returns, refunds or exchanges on Festival tickets to any customers including BFI Champions, Members and Supporters.

Can I pay for my tickets using credit on account?

BFI Champions, Members and Supporters can redeem credit on account against Festival tickets when booking by telephone or in person only.

How many tickets can I book?

You can book up to two tickets per performance or up to four tickets if it is a family film or event.

How many performances can I book?

You can book tickets to as many performances as you like in the same transaction. When booking online, to continue shopping, simply return to bfi.org.uk/lff to add tickets to another performance to your basket.

How do I feedback?

We are always happy to receive feedback so we can improve our services. If you would like to feedback about your Membership, please get in touch with us at membership@bfi.org.uk and we’ll get back to you as soon as we can. For all other feedback, please select from one of these options at bfi.org.uk/about-bfi/help-faq.

Festival calendar


Digital edition programme
Films A-Z
Countries A-Z
Programme changes

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