Order for Customer
Your shopping basket is empty.


Advertisement

Advertisement

Your visit

Access information

At BFI Southbank we welcome everyone and want our venue to be available to as many people as possible.

Accessible parking

Accessible screenings

Blind and visually impaired visitors

Booking information

Deaf and hearing-impaired visitors

Getting around BFI Southbank

Getting here

Parents, carers and guardians

Physical and mobility-impaired visitors

Relaxed screenings

Safe spaces and quiet areas

Toilets

Accessible parking

Parking
Blue Badge holders and those with access requirements can be dropped off by the BFI Shop on Theatre Avenue.

The Hayward car park is now closed to cars. Alternative parking is available nearby at the National Theatre car park (30 metres) and APCOA Cornwall Road Car Park (190 metres), subject to charges.

Blue Badge Parking, National Theatre
Alternative parking for Blue Badge holders visiting Southbank Centre can be found at the National Theatre car park (30 metres).

On Sunday when the National Theatre building is closed there is no step-free access from the car park.

Blue Badge Parking, APCOA Cornwall Road
Alternative parking for Blue Badge holders visiting BFI Southbank can also be found at the South Bank Car Park – APCOA Cornwall Road Car Park. Just take your badge and car park ticket to the parking attendant office at the entrance to the car park for validation before you leave.

Accessible screenings

We can provide audio description (if available, via infra-red headsets) in all four screens for sight-impaired visitors. Please collect and return your headset to the box office.

We’re also able to show, whenever the necessary files are available, on-screen captions for customers who are deaf or hard of hearing.

Browse our list of upcoming accessible screenings.

Blind and visually impaired visitors

Guide dogs
We welcome guide and assistance dogs at BFI Southbank and can accommodate them in the cinemas. Please book in advance so that we can allocate the most appropriate seating. We are able to provide drinking water for your dog and, where staffing allows, we’ll be happy to look after your dog during the screening.

Large print BFI Southbank Guides
Large print BFI Southbank Guides are available at the box office and a downloadable version is available on this page to the right.

Large print menus
Large print menus are available in BFI Riverfront and BFI Bar & Kitchen. Please ask a member of staff.

Audio description
See a list of screenings with audio description.

Magnifiers
The BFI Reuben Library has magnifiers and an Enhanced Vision Transformer.

Keyboards
The BFI Reuben Library has a large format contrast keyboard available on request.

Booking information

BFI Southbank is open daily from 9:45 to 23:00. Book tickets online or call the box office on 020 7928 3232 (phone lines are open 11:30 to 20:30 daily). To book access tickets or ask any questions about access, please call our dedicated box office number on 020 7960 2102 between 11:30 and 20:30 daily. We welcome calls using text relay services.

If you are unable to book by phone or online, please email us at box.office@bfi.org.uk.

BFI Southbank accepts the CEA card, which entitles the holder to one free companion ticket. For further information please visit the CEA website.

Deaf and hearing-impaired visitors

Three of our screens have induction loop facilities and the box office minicom number is 020 7620 2025. We also occasionally present palantype and soft type screenings.

An induction loop is available at the box office, the BFI Shop and the BFI Reuben Library.

See a list of films screening with subtitles and D/deaf or hard of hearing subtitles.

Getting around BFI Southbank

The main BFI Southbank foyer and box office entrance is on Theatre Avenue, by the National Theatre at street level.

There are stairs and a wheelchair accessible lift to gain access to the main foyer.

There is a help point phone in the foyer to call for staff if you need any assistance.

The BFI Riverfront entrance is on Queens Walk at street level. There are stairs and a wheelchair-accessible lift to gain access to the main foyer.

You can buy tickets from the box office located in the main foyer.

  • There is a wheelchair-accessible lift and steps with handrails leading up to the NFT1 foyer and BFI Riverfront. We’ll be happy to assist if you require escorting via an alternative route.
  • Access to NFT2 from the box office is via a lift or stairs.
  • There are stairs and a lift at the back of NFT3 and access is via the main foyer. If you are a wheelchair user, please ask at the box office counter and we will be happy to assist, as the route is not marked as a standard entryway.
  • The Studio, BFI Reuben Library and Mediatheque are all accessed via the main foyer and box office area.
  • Both café bar areas are fully accessible.

If you would like to prepare for your visit to BFI Southbank you may find this video produced by Carousel, who support learning disabled artists, helpful to watch. We hope this will help make your visit more enjoyable.

Getting here

By car
Parking is available under the National Theatre (offer Upper Ground), under the Hayward Gallery or in front of the Shell Centre. The Congestion Charge applies.

By train or tube
The nearest stations are Waterloo (South Bank exit), Embankment and Charing Cross (cross Hungerford Bridge to reach the South Bank).

By bus
Routes 1, 4*, 26, 68, 76, 77, 139*, 168, 171, 172, 176, 188, 211, 243*, 341, 381, 507*, 521*, RV1.

*There is limited service on these routes. Please visit tfl.gov.uk for up-to-date information.

By taxi
A computer cab service is available from the Royal Festival Hall foyer.

Plan your journey
Use Transport for London’s journey planner to find your best route.

Parents, carers and guardians

All our public areas are accessible by lift for visitors using pushchairs and prams. We can provide storage for buggies and prams during performances for some screenings.

There are three baby change facilities available. They are situated in:

  • The main foyer next to the Mediatheque.
  • The ground floor corridor next to the lift.
  • The NFT1 foyer by BFI Riverfront.

We present a programme of films and activities for families every month.

Physical and mobility-impaired visitors

BFI Southbank has a number of spaces allocated for wheelchairs and visitors with mobility impairment.

Please book your wheelchair seat in advance to avoid disappointment. This will help us allocate adjoining seats for any companions.

We’ll make every effort to accommodate customers who have not made a prior booking and if you wish to take your seat unassisted, wheelchairs or scooters can be stored in the foyer.

If you need any further information or assistance, please speak to the box office manager on duty.

BFI Southbank is a multi-level building with lifts available to access each floor. The maximum dimensions for a scooter/powered wheelchair for these lifts is 880mm wide and 1330mm long with a maximum weight of 340kg.

There are a number of wheelchair spaces available:

  • NFT1 has six wheelchair spaces – four at the rear and two at the front of the cinema.
  • NFT2 has four wheelchair spaces at the front of the cinema.
  • NFT3 has three spaces at the front of the cinema.
  • The Studio has two spaces.
  • BFI IMAX has two wheelchair spaces at the rear of the auditorium.

There are four toilets adapted for wheelchair users. They are situated in:

  • The foyer of NFT1 next to benugo bar & kitchen.
  • The main foyer next to the Mediatheque.
  • The corridor opposite the Blue Room.
  • The ground-floor corridor next to the lift. This requires a RADAR key, so please ask a member of staff for help if you are not a RADAR key holder.

The BFI Mediatheque is located in the main foyer:

  • The Mediatheque has two wheelchair accessible spaces.

The BFI Reuben Library is located in the main foyer:

  • The Reuben Library has accessible push button entry.
  • All workstations are accessible by wheelchair.

Relaxed screenings

Relaxed screenings are presented for individuals on the autism spectrum and/or anyone with learning disabilities, and their carers and assistants.

Find out more about our upcoming relaxed screenings.

Safe spaces and quiet areas

BFI Southbank is a complex building with a spacious foyer space and two busy bar and restaurant areas that some may find overwhelming.

We have identified some quieter areas that visitors may wish to use in order to get away from the crowds and these can be found in the following areas:

  • The Mezzanine: this is the balcony area directly above the Box Office and can be accessed by either the stairs or lift.
  • The Foyer: there are two alcoves in the main foyer that are away from the busy space. These areas have seating.

If at any time you feel anxious, or need to be away from the public area for any reason, please speak to a member of staff.

Toilets

There are five toilets adapted for wheelchair users. They are situated in:

  • The NFT1 foyer by BFI Riverfront
  • The main foyer next to the Mediatheque.
  • The ground-floor corridor next to the lift. This requires a RADAR key, available from the security office.
  • The mezzanine floor above the ticket desk.
  • The first floor in BFI Riverfront.

There are two ambulant toilets. They are situated in:

  • The main foyer next to the Mediatheque.
  • The first floor in BFI Riverfront.

Advertisement



Promotional Code

  • If you have a BFI promotion, please enter your code here: