Ticket information for BFI Southbank

Everything you need to know about tickets, prices and getting ready to visit.

How to book

  • Online: choose a date on the calendar to get started – if you’re a member, make sure you’re logged in to see your earlier booking dates and reduced prices
  • On the phone: call us on 020 7928 3232, any time Monday to Saturday from 12pm to 7pm, or Sundays from 12pm to 6pm
  • In person: visit the box office, open daily from 11am to 8:45pm (or until 10 minutes after the last screening)

How to book access tickets

To book access tickets or ask about your visit, email [email protected] with ‘ACCESS’ as the subject line, so we can prioritise you.

Or call 020 7960 2102 any time Monday to Saturday from 12pm to 7pm, or Sundays from 12pm to 6pm. We welcome calls using text relay services. Find out more about accessibility at BFI Southbank.

Ticket prices and options

Ticket prices vary – check the film or event you want to attend for exact prices. All prices listed are for standard tickets at BFI Southbank.

Evening and weekend shows

  • Adult member: £12.00 (concession £10.20)
  • Adult non-member: £14.50 (concession £12.70)
  • Under 16s: £4

For big screen classics – timeless films with monthly themes

  • Adult member: £9.50
  • Adult non-member: £9.50
  • Under 16s: £4

Weekday matinees and family screenings

  • Adult member: £6.50
  • Adult non-member: £9
  • Under 16s: £4

Standby tickets

Some tickets might be available to buy at the box office 30 minutes before screenings start, limited to 2 per person.

Adding an optional 10% donation to your ticket

Every donation helps the BFI continue to share films, offer events and support industry creators, as well as claim Gift Aid – a tax relief for charities. This boosts your donation by 25%, at no extra cost to you. If you don't want to donate, remove this from your basket before you pay online.

Booking fees (non-members only)

We charge £1 per ticket for online and phone bookings, up to £3 per transaction. There’s no booking fee if you buy tickets at the box office.

Ticket discounts

Member discounts

For online bookings, make sure you log in first. Get 2 free tickets to standard screenings every year and book up to 4 tickets with £2.50 off each, even if your guests aren’t members. Available for most showings at BFI Southbank, excluding special events, previews and festival tickets.

Plus enjoy exclusive events, no booking fees, priority booking for films and festivals, and discounts on food and drink, shopping and subscriptions. Fancy joining us? Become a BFI Member.

Concessions for anyone over 60 or with a valid student card

We offer concessions for all evening and weekend shows, excluding big screen classics. We don’t offer concessions on weekday matinees or family screenings.

£4 tickets if you’re 25 and under

We offer £4 tickets to all standard screenings booked in advance if you’re aged 25 and under (subject to availability). To book, sign up for free first.

£4 tickets as part of the Universal Credit Ticket Scheme

If you get Universal Credit, Pension Credit or Jobseekers allowance, we offer £4 tickets for standard screenings booked in advance, and on-the-day tickets for special events and previews – subject to availability.

Sign up at the box office before you book and bring two documents to confirm you’re eligible:

  • a letter, dated within the last 3 months, from HMRC or the Department of Work and Pensions
  • another form of ID, like your passport or driving license

After you’ve signed up, you can log in and book £4 tickets online, any time. After one year, we’ll ask you to confirm you’re still eligible at the box office. See terms and conditions.

Refunds and exchanges

We don’t offer refunds or exchanges for any BFI Southbank or BFI festival tickets, whether you’re a member or not.

Members can return BFI Southbank tickets for member credit

Return any paid tickets to the box office to get member credit of the same value. This excludes festival tickets and free member tickets. The deadline for returns is any time until the box offices closes, the day before your showing. We don’t accept returns after this point.

Your credit is valid for 12 months or until your memberships ends – whichever comes first. Use this as full or part payment towards other BFI Southbank or BFI festival tickets when you book in person or on the phone (online bookings excluded).

Information on age restrictions and film times

Age restrictions

For films with a BBFC certificate, like 12A, 15 or 18, we cannot admit anyone under the certificate age. We might ask you for photo ID showing your date of birth, like a driving license, passport, or a copy of the original document. Legally we cannot accept verbal confirmation of your age, from you or anyone with you.

Film times and trailers

Films start at the advertised time – we might show a few age-appropriate adverts and trailers for about 5 minutes before this.

If you’re running late, we reserve the right not to admit you. You cannot buy tickets after the film starts, but if you’ve pre-booked our team will do their best to seat you. This might not be in the seats you originally booked, so we don’t disturb other visitors.

General terms

We’re proud of the vibrant film culture we create together with our audiences. To make sure everyone has an enjoyable experience, you must be seated and put your phone away during the film.

You cannot record, film or take photographs during the screening.

At all times, we also reserve the right to:

  • ask you for ID to show your age
  • change film times without notice due to unavoidable circumstances
  • change fees and ticket prices
  • refuse admission or remove your BFI membership in exceptional cases

Tickets cannot be resold for higher than 20% of the original purchase price.

Thanks for your understanding and we hope you enjoy your visit to BFI Southbank.