Access at the festival

We want everyone to enjoy the BFI Flare: London LGBTQIA+ Film Festival and for the experiences to be as welcoming, inclusive and accessible as possible.

The festival includes screenings with descriptive subtitles (DS), audio description (AD), Relaxed screenings, and BSL interpreted and live captioned introductions, Q&As and events.

Accessibility provision may be added to screenings at a later stage. If they’re added after tickets go on sale, we'll tell existing ticket holders.

Please visit in person or contact our dedicated Box Office to book.

Telephone: 020 7960 2102 (lines open 12pm to 7pm Monday to Saturday, and 12pm to 6pm on Sundays)
Email: [email protected] and quote ACCESS

We welcome calls using text relay services.

A limited number of tickets are reserved for customers with specific seating requirements, including wheelchair spaces, aisle seats for guests with restricted mobility, seats with a clear view of the stage for lip reading, and seats with a clear view of the BSL interpreter for interpreted screenings and events.

Access tickets for screenings with access provision are kept aside even if general tickets for a screening are sold out.

Access tickets are available on a first come, first served basis and are subject to BFI Membership priority booking periods.

Booking dates

We provide free companion tickets for guests who require support to attend.

We accept a range of access card schemes as proof of eligibility for companion tickets including CEA Card, Access Card, National Disability Card and National Carers Card.

If you don’t have any of these and you need a companion, please talk to our team.

To book a companion ticket please call 020 7960 2102 (lines open 12pm to 7pm Monday to Saturday, and 12pm to 6pm on Sundays) or email [email protected] and quote ACCESS.

BFI Southbank has wheelchair and step-free access. For more information about access facilities, contact the Box Office or please visit our Access around BFI Southbank page.

Our digital brochure PDF and its plain text version is compatible with most screen readers. Please contact the Box Office for a large-print version.

We acknowledge that some films and works contain distressing themes, scenes, language and references that may be triggering to some audience members. To help you decide if a particular screening or event is for you, please see individual programme pages for content and trigger warnings (including use of flashing imagery) as well as age recommendations and certificates, or visit our content advice section.

During the festival, if you are feeling uncomfortable, overwhelmed or just in need of a quiet moment, please ask one of the Front of House staff and they’ll be happy to help you.

We recognise and support the Sunflower lanyard as a sign of a hidden disability. Our staff are here to offer assistance and support whenever needed.

If you need any assistance or have any questions or feedback about Access at the BFI London Film Festival, please contact our Accessibility Coordinator, Sharon Calcutt Cheadle, at [email protected].